Supporting ICT-Systems Already Existed

Definition:

Providing an IT-Systems' outsourcing administration services and solutions. According to international IT vendors and manufacturers standards, e. g.: (Microsoft, Dell, IBM, Cisco and HP).

These major companies create, develops and provides the IT-Standards and giving the certifications and qualifications to a Third-Party companies to act in accordance with them IT-Standards through:

• Commercial & business agreements
• Technical Certificates and training programs e.g.: (MCSE, MCSA and MCITP of Microsoft) and (CCNA, CCNP of Cisco)

ProSupport offers two service products:

• EnhQos

• EQSPS

So, to be able to introduce ARKMEN’s IT services definitely we should talk about an important and significant concept called the (QoS) or the Quality of Service Concept. As reference to this we always looking forward to develop our class of services so we created a new productive service called EnhQoS.

What is EQSPS?

Definitely, (EnhQoS) is a simple abbreviation referring to a developed kind of services called Enhancing Quality of Service System, To Enhance the performance of the computer machines, Increase the operation of the data network infrastructure, Care about the entire IT system and keep it perfectly healthy permanently. Establishing and Confirming the Concept of the Outsourcing and Subcontracting Standards which become important part of the Business-Lexicon during the 1980s.

Why EQSPS?

• For ARKMEN teamwork Quality of Service (QoS) is a matter of principle, so we always observe and persist on presenting our services perfectly, and we are trying to achieve the most qualified technicians to do our purpose. So, ARKMEN trading field is the computing technology and the IT Services, and the most important part at the IT is the Computer as an Electronic Machine.
• To help you understand the role that computers play in a networking system, consider the network. You can think of the network as a tree, and computers as the leaves on this tree. Computers are the sources and receivers of information, both giving to and taking from the Network. Note that computers can function without the network, but that the network cannot exist without computers. As time goes by, computer users are becoming increasingly dependent on the Internet..
• Computers, along with being the integral part of a network, also play a vital role in the world of work e-Businesses use their computers for a variety of purposes, but they also use them in some common ways. They use servers to store important data and to manage employee accounts. They use spreadsheet software to organize financial information, word processor software to maintain records and correspondence, and Web browsers to access company Web sites.
• With all this in mind, you will begin to look at the inner workings of a computer. This will give you the foundation you need to begin your perspective of the IT environment.
• So, our purpose is to serve you professionally and perfectly, so we have developed a kind of services called (EnhQoS) or Enhancing Quality of Service System to be able to care about your systems, to keep your computers performance perfectly and keep your network performance healthy permanently.

EQSPS System Features and Benefits:

• Sharing and flexibility.
• Periodical Checkup.
• Fixed Number of Visits per Month.
• Dynamic number of Extra Visits per Month.
• Presenting Technical Report after each visit to document any system installation and/or modification and/or maintenance (Hardware/Software) related processes.
• Entire or Partial Backup Systems Monthly or Demand.
• Entire Security Systems (Firewall, Antivirus, Anti-spam and Anti-Spy).
• Real-time network security (access authentication, authorization and accounting).
• Minimizing IT network down time (redundancy and resilient capabilities).
• Efficient IT network management (Administrating, troubleshooting and monitoring).
• All of troubleshooting Operations for the current Computer System.
• All of Maintenance Operations for the current Computer System.
• Legalization and Licensing Solutions for both Hardware and Software.
• Training and Consultations Process for employees who are working on the current Computer System.
• Phone and Online Pro Tech-Support Help Desk 24/7 with FAQ Reference Guide through encrypted VNC and RDT terminals sessions.